An Airline Lost My Mom’s Wheelchair and Won’t Pay Up. Help! Workers said the transport chair was sent to baggage claim. An AirTag later showed it miles away. Who’s at fault when checked items vanish from the c […]

Tripped Up: I Gave Up My Seat for $800, but Frontier Forgot to Pay Me. When the low-cost airline asked for 20 volunteers to take a later flight, one of them never received the promised voucher. Was a handwritten list to […]

Can I Get a Refund After Booking the Wrong Hotel Dates Online? If airlines must refund airfare up to 24 hours after purchase, why not hotels? A traveler finds that even two minutes is too late to cancel a botched […]

After Heathrow, Who Pays for Missed Cruises and Hotel Bookings? When the airport shut down travelers were on the hook for reservations that could not be canceled, expensive new flights and missed events that airlines […]

Help! I Couldn’t Take My Tall-Ship Voyage, and I Want My Money Back. When an injured traveler has to back out of a $1,450 volunteer gig aboard a historic ship, the company says it’s just the middleman and the terms and c […]