Current and former employees, both Republican and Democratic, are raising alarms about the damage cost-cutting efforts could do to the agency’s ability to serve the public.
When Eleanor H., 66, called the Social Security Administration last month seeking details about her retirement benefits, she didn’t expect to comfort the representative who answered. The woman started sobbing.
“I asked her what was wrong, and she said she and her co-workers were informed by email to accept a taxable $20,000 payout or risk termination,” said Eleanor, who lives in New Jersey (she asked to use only her first name out of privacy concerns).
The rep still answered all of Eleanor’s questions. “Through her tears she said, ‘What am I going to do?’”
The Social Security Administration, which sends retirement, survivor and disability payments to 73 million people each month, has long been called the “third rail” of politics — largely untouchable given its widespread popularity and role as one of the country’s remaining safety nets.
But in recent weeks, the Trump administration, led by Elon Musk’s crew of cost cutters at the Department of Government Efficiency, or DOGE, has taken its chain saw to the agency’s operations. The agency has announced plans to cut up to 12 percent of its work force, at a time its staffing is at a 50-year low. It has also offered early retirement and other incentives, including payments up to $25,000, to the entire staff.
Many current and former Social Security officials fear the cuts could create gaping holes in the agency’s infrastructure, destabilizing the program, which keeps millions of people out of poverty and large percentages of retirees rely on for the bulk of their income.